FAQs

AQEELAHMED - Frequently Asked Questions (FAQ)

Orders & Payment

Q: How do I place an order?
A: You can order easily through our website. Select your desired curtains, add to cart, and proceed to checkout.

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and Apple Pay.

Q: Is my payment information secure?
A: Yes, we use encrypted SSL technology to ensure all transactions are secure.

Shipping & Delivery

Q: What are your shipping options?
A:

  • UK: Free standard shipping (3-7 business days)

  • International: £17.99 standard shipping (3-17 business days)

  • Free international shipping on orders over £150

Q: How long does processing take before shipment?
A: Orders are processed within 1-2 business days.

Q: Do you ship worldwide?
A: Yes, we ship to most countries. Please check our shipping policy for details.

Q: Will I receive a tracking number?
A: Yes, you will receive a tracking number via email once your order ships.

Returns & Refunds

Q: What is your return policy?
A: We offer a 45-day return policy for unused items in original packaging.

Q: Are returns free?
A: UK returns are free. International customers are responsible for return shipping costs.

Q: How long do refunds take?
A: Refunds are processed within 10 business days after we receive the returned items.

Q: What if my item is defective?
A: Defective items are covered under our 1-year warranty. Please contact us immediately.

Product Information

Q: Are your curtains machine washable?
A: Care instructions vary by product. Please check individual product descriptions for specific care instructions.

Q: Do you offer custom sizes?
A: Yes, we provide custom sizing options. Please contact us for more information.

Q: How do I measure my windows?
A: Detailed measuring guides are available on our website. You can also contact us for assistance.

Q: What materials are your curtains made from?
A: We use various high-quality materials including cotton, linen, polyester, and blackout fabrics.

Warranty & Quality

Q: What does your warranty cover?
A: Our 1-year warranty covers manufacturing defects and workmanship issues.

Q: How do I make a warranty claim?
A: Contact us at support@aqeelahmedltd.shop with your order number and photos of the issue.

International Orders

Q: Are there any additional fees for international orders?
A: International customers may be responsible for customs duties and import taxes, which are not included in the product or shipping costs.

Q: How long do international orders take to arrive?
A: Typically 3-17 business days, depending on the destination country.

Contact & Support

Q: How can I contact customer service?
A: You can reach us at:

Q: What are your customer service hours?
A: Monday-Friday, 9:00 AM to 5:00 PM GMT

Q: How quickly do you respond to emails?
A: We aim to respond to all emails within 2 business days.

Account & Technical

Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences.

Q: I forgot my password. What should I do?
A: Use the "Forgot Password" link on the login page to reset your password.

Business & Wholesale

Q: Do you offer wholesale pricing?
A: Yes, we work with trade professionals and businesses. Please contact us for wholesale information.

Q: Do you work with interior designers?
A: Yes, we offer special programs for interior designers. Contact us to learn more.

Can't find the answer you're looking for? Contact our customer service team - we're always happy to help!